Refusionspolitik

Refunds

In the unlikely event that your item is faulty, you may return it to us for a refund or exchange within 30 days of receiving it. Please note that return shipping costs are not refundable.

To qualify for a return, your item must be unused, in the same condition as when you received it, and returned in its original packaging.

Returns (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or declined. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and still haven’t received your refund, please contact us using our contact form.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us through our contact form.

Shipping

We will provide instructions by email on where to send your item for return.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on your location, the time it may take for your exchanged item to reach you may vary.

For items over 750 SEK, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.