Shipping policy

Shipping and delivery

We offer free shipping on all orders. Estimated delivery time is 1–2 weeks.

Right of withdrawal and refunds

You have the right to withdraw from your purchase within 14 days of receiving your item, without giving a reason. This applies to all items. To withdraw, contact us at sales@heatmarketing.se within the 14 days and return the item to us.

Please return the item in its original packaging. If you return an item because you have changed your mind, you pay the cost of return shipping. These return shipping costs are not refundable.

Faulty, damaged or incorrectly described items

If your item is faulty, arrives damaged or is not as described, contact us at sales@heatmarketing.se as soon as possible after you discover the problem. Please include your order number and, if possible, a photo of the problem.

In these cases Arctic Prep pays the cost of return shipping. We will send you a prepaid return label or refund your reasonable return shipping costs. You can choose a repair, a replacement or a refund in accordance with the consumer law that applies to your purchase.

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other consumer protection law that applies to you.

Returns (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or declined. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

 

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and still haven’t received your refund, please contact us using our contact form.

 

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us through our contact form.

Shipping

We will provide instructions by email on where to send your item for return.

If you return an item under your right of withdrawal, you are responsible for paying the return shipping costs, and these costs are not refundable. If the item is faulty, damaged or not as described, we cover the return shipping costs.

Depending on your location, the time it may take for your exchanged item to reach you may vary.

For items over 70 USD, we recommend using a trackable shipping service or purchasing shipping insurance when you return an item at your own cost. We cannot guarantee that we will receive your returned item.